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FAQ's

What payment methods do you accept?
We accept Paypal, Mastercard, Visa and Afterpay. We use Shopify Payments processer which is very reliable and safe.

Do you have Afterpay?
Yes, we do offer Afterpay. AfterPay is a digital service that allows you buy an item now and pay it off later in fortnightly installments. All information regarding AfterPay can be viewed directly on the AfterPay website at: https://www.afterpay.com/en-AU/how-it-works

Whats your returns policy?
Please refer to our Delivery and Returns Policy

Do you wholesale?
Not yet, watch this space!

When will my order be dispatched?
As soon as you have checked out your order, our warehouse gets to picking, packing and shipping your goods. Orders are normally dispatched the next business day. 

(Please note that during sale periods, dispatch times can vary as we are extra busy packing your items!)

How long does delivery take?
Australia Delivery
All Australian orders are sent via Sendle ( some rural locations will be sent with Australia Post)
Standard Shipping: 2-5 business days from dispatch
Express Shipping: 1-2 business days from dispatch

International Delivery
All international orders are sent via Australia Post. Your order will arrive within 6-10 business days from dispatch.

How do I track my order?
Once your order has been dispatched, we will send you an email with all your tracking details so you can easily keep an eye on your order.


Will I be charged duties?
Packages may be subject to additional taxes and duties at the port of entry of various countries outside of Australia. We do our very best to ensure a quick and smooth delivery, but do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in other countries. If you are unsure of the charges that may apply in your country, please contact your local customs office for more info.

What size should I order?

XS S M L XL
AUSTRALIA 6-8 8-10 10-12 12-14  14-16
UNITED STATES 2-4 4-6 6-8 8-10 10-12
UNITED KINGDOM 6-8 8-10 10-12 12-14 14-16
EUROPE 34-36 36-38 38-40 40-42 42-44

 

Is your activewear ethically made?
Absolutely! We manufacture our products in Bali and regularly visit our factories to maintain a high standard of working conditions, pay and product quality.

Is your activewear sustainably made?
Here at West Activewear, we’re committed to being as sustainable and Earth friendly as possible! That’s why we incorporate premium grade recycled fabrics into our collections as well as using cassava starch to make our 100% biodegradable bags.